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At Healing Tides Primary Care, we have made it easy to connect with your doctor and we wish to establish a clear policy regarding patient-physician communication.

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Please understand that your doctor will not be available during times she is seeing other patients or after hours. If you call after hours, you may leave a message, but calling during business hours is preferred. Phone calls without a message will not be responded to. You will receive a response to phone calls and Elation Passport messages within two business days.

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Phone calls: Anytime you are given medical advice, a prescription for a medication or a referral over the phone by your doctor, the insurance company requires that we document this interaction. We make this documentation by creating a telephone visit and submitting it to your insurance company. If your insurance carrier does not cover this service, you may be billed $5-$20. If your plan does not cover telephone visits, then you may wish to schedule a video visit or in person visit for your questions.

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Elation Passport: You can access your doctor via your Elation Passport *. Messages sent via Elation Passport will be reviewed within 2 business days. If medical advice, a prescription, refills for certain medications, or a referral is given via Elation Passport patient portal, it may be billed as a patient portal encounter. If your insurance carrier does not cover this service, you will be billed $5-$20.

 

Text messages: Office number for texting is 808-294-1905 and is available during business hours.

 

If you are needing medical care after hours, please go to your nearest Urgent Care or Emergency Room. Or call 911 if necessary.

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Telephone hours: Monday - Friday 9am-12:30pm, 1:30pm-5pm, Saturday 9am-1pm

 

*Elation Passport is the online account that allows you to access your medical records or email your doctor